Supervisor
Morelli's Gelato Philippines
Mandaluyong & Makati City Philippines
Published: Jun 22, 2019
Full time
PHP Negotiable Monthly
Headline
Like ice-cream and people? We like you too...
WE ARE SEEKING ICE CREAM LOVER TO BE PART OF OUR TEAM!
Minimum Requirements
  • Candidate must possess at least a Bachelor's/College Degree Food and Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
  • Required Skills: Operations Management skills, leadership and managing, above average communication skills, Marketing and product development, computer literate
  • At least 2-3 years working experience in a Supervisory level in Hospitality Business or related field is required for this position
  • Candidate must be willing to work with two branches: Shangri-La Plaza-Mandaluyong City and Rockwell Powerplant Mall-Makati City
  • Must be able to speak clearly and listen attentively to guests, other employees and superiors
  • Must be able to read and/or follow written and verbal instructions and implement same
  • Must have a pleasant and pleasing personality
Description
Café Supervisor/Manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of the time is spent supervising and directing the workforce, making staffing decisions (i.e. hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

  • Primary responsibility for managing shift and in achieving targets during the same period
  • Ensure smooth and efficient flow of operations and deliver the highest level of Quality Customer service at all times
  • Maintains high standards of customer service and manage the day to day performance of the store
  • Train and evaluate work performance of team members.
  • Develops pre-shift plans and outlines action steps in order to achieve shift targets pertaining and stock projections, transaction count, staffing and stock requirements.
  • Manages the shift by monitoring and anticipating possible service and production barriers or gaps and by properly coordinating man, machine, method, manpower, and materials.
  • Engages with customers in ways attuned to customer service platform. Handles customer complaints in accordance with customer complaints escalation procedures.
  • Communicates with staff during the shift to guide, assist and encourage them towards the achievement of their section targets.
  • Verifies staff’s ability to follow operational procedures and standards.
  • Evaluates achievement of targets versus actual, comes up with an action plan for improvement.
  • Performs assigned restaurant systems, process and procedures which may include purchasing, delivery, facilities and equipment maintenance and inventory management.
  • Responsible for successfully executing store marketing promos.
  • Implements company policies and corporate directions by discussing the Team Members.
  • Performs other duties and responsibilities as assigned by your Superior.
Skills Needed
Skill Icon Restaurant Job
Flexible
Capable to quickly respond to changing circumstances in a creative way.
Skill Icon Restaurant Job
Communication
The ability to achieve understanding through communication
Skill Icon Restaurant Job
Team Player
Puts aside personal goals in order to achieve a common objective.
Skill Icon Restaurant Job
Cost Control
Proven skills in managing costs in the most efficient and responsible way possible
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