Store Manager
Iskina Cebu Nlex
Quezon City Philippines
Published: Nov 9, 2018
Full time
PHP Non Negotiable Monthly
Headline

JOB TITLE : Store Manager/Lechonero for ISKINA CEBU NLEX


Minimum Requirements

MINIMUM QUALIFICATION


ACADEMIC BACKGROUND

College graduate or College


WORK EXPERIENCE

At least 1 year experience as a cashier or restaurant frontliner


COMPETENCIES AND SKILLS

Above average computation skills

Good communication skills

Outstanding customer service skills

With knowledge in standard computer operations especially Excel

Good in decision making and troubleshooting

Description

REPORTS TO : All Partners

DIRECTLY SUPERVISES : Kitchen/ Wait Staff

COORDINATES WITH :

EXTERNALLY    - Customers, Suppliers, Building admin

  INTERNALLY    - Co-employees and partners  

           

JOB SUMMARY

A Store Manager is primarily at the forefront of the restaurant operations. Starting from the welcoming, order taking as well as guiding the customers with their queries, he/she must initiate role as a frontliner. It also encompasses management of the kitchen/wait staff to ensure customers are served and satisfied. He/she is also tasked to make daily inventories and maintain constant communication with suppliers to ensure smooth store operations. He/she is also responsible with communicating to partners any possible operations setbacks and the like.


DUTIES AND RESPONSIBILITIES


1. CUSTOMER MANAGEMENT - pertains to responsibilities and tasks directed at client or customer


A. INTERNAL

a. Coordinates with co-employees with regards to supply chain updates

b. Build harmonious relationship with co-employees


B. EXTERNAL

a. Handles promptly and effectively concerns, inquiries and feedbacks.

b. Establish and maintain good rapport with providers.

c. Establish a good business relationship with clients.

d. Visits corporate clients issuing LOAs or with medical doctors authorized to request procedures.

e. Maintains a pool of Wellness partners that will conduct activities for clients that will be medically

beneficial and cost effective.

f. Attends and monitors activities that will decrease the utilization and review its effectiveness.


2. PROCESS MANAGEMENT - pertains to responsibilities and tasks directed at continuing improvements in activities or processes within the function


a. To ensure that processes are within set standards

b. Prepares and submits pertinent reports like Clinic Utilization reports, Incident reports, and  corporate clinic census among others.

c. Refers and coordinates with Liaison officers, Helpline, Claims, Provider Network, Marketing and  other departments to verify availment of members and account details.



3. LEARNING and GROWTH MANAGEMENT - pertains to responsibilities and tasks directed at enhancing human capital, company culture, leadership, teamwork and positive working environment


A. PERSONAL

a. Attend trainings/seminars that can help enhance personality and promote career growth and development.

b. Highly motivated and enthusiastic/positive attitude being the direct face of the store and direct supervisors of the store staffs.

c. Self-sufficient and willing to assist/help his/her subordinates when required or do prioritizing incase of faced with concurrent tasks


B. DIRECT REPORTS

a. Expected to provide feedback both constructive and positive to his/her direct reports.

b. Expected to report any alerts in the store related to his/her direct reports to the partners.


4.  Perform other duties that may be assigned by the immediate superior.

Skills Needed
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